Answers to Frequently Asked Questions

Ordering in the Webshop

• Every order requires a Webshop account which can be opened by clicking here. An account can be activated with a code which will be sent to an email which was used to open the account. The code is sent automatically so please keep an eye on your inbox (and Spam folder), otherwise the code might expire.
• All customers ordering from outside EU are not required to pay VAT. Those within EU (with the exception of NL) will need to pay VAT, unless they have a valid VAT number which should be entered while opening the account. NL customers are always required to pay VAT. All these will apply only if a customer is logged in at the moment of placing the order. The VAT-field is not required so if the VAT-number is not available, the field can remain empty.
• Upon completing the order, the invoice will be automatically sent to an email which is connected to the Webshop account. The address on the invoice will be the one that is connected to the Webshop account. In case of an address change, it should be adjusted in the Webshop account prior to placing the order.
• In case hardcopies are ordered, they will be delivered to the address connected to the Webshop account, unless an alternative delivery address is specified (in the Remarks field while placing the order).
• In case of ordering hardcopies of an orchestral work which requires multiple strings, the required number of strings can be specified in the Remarks field while placing the order.
• In case of ordering hardcopies, please allow 2-5 workdays for domestic shipments, and and 5-7 workdays for international shipments to arrive. Printed sheet music is shipped with regular mail, with tracking codes available upon request. Printing costs are calculated automatically, on the basis of the parcel weight (number of scores ordered). In case express delivery is required, get in touch with us via webshop@donemus.nl but please be aware that this might result in additional printing costs.
• Replacement orders are possible only in case of ordering PDFs. Since we print on demand (rather than having a printed stock of scores), printed scores cannot be returned or refunded.

Sales

• Donemus delivers music in hardcopy, PDF and via the Newzik app (the last option requires a separate Newzik account).
• PDFs are priced 65% compared to the price of hardcopies. Downloaded files are allowed to be printed out, or used on a device such as a tablet or a laptop. Downloaded files can be printed once or multiple times, if required by musicians playing the same part (such as string instruments).
• All sheet music issued in PDF remains the property of Donemus and is shared to the customer on the basis of permanent loan. In other words, it is not allowed to resell it or distribute it further. For that reason, PDFs are as a rule not available to be ordered by retailers and music shops.
• In case of chamber music that includes piano, the parts set typically does not include the piano part. The complete performance set therefore requires both the score and part(s).
• Choir music typically includes choir parts, which are intended for choir members (while the score is intended for the conductor). Choir parts come at a discounted price and should be ordered for each choir member (even in case of ordering PDFs), with the minimum of 10 copies. In case of a cappella works, the score and the part are identical, except for the intro pages.

Rentals

• Parts of ensemble/symphonic works are “rented” rather than sold, both as hardcopy or PDF (as well as Newzik). This applies to all works with 8 instruments or more with the exception of HaFaBra en choir works.
• Ordering one set of rental parts gives access to all parts for that piece. It is not possible to order separate orchestral parts; they are only available as a set.
• Downloaded files can be printed once or multiple times, if required by musicians playing the same part (such as string instruments).
• Ensembles and orchestras can keep the parts in their own library and save their own annotations like bowing etc. For any future performances, they need to obtain one set of (digital) rental parts plus a new license at Donemus.
• All parts, either printed or in PDF, remain the property of Donemus and are shared on the basis of permanent loan. In other words, it is not allowed to resell them or distribute them further.
• Printed orchestral materials are not required to be returned after the concert. They can be stored (or discarded), as long as they are not distributed further. A new concert requires a new order in Donemus Webshop.
• Every ensemble or orchestra is obliged to submit the performances at their national copyright society.

Special customers (retailers, nonprofessional ensembles)

• Retailers get a discount of 40% which needs to be activated prior to placing the first order. You can apply for the retailer status by ticking the box while opening the account, or otherwise contacting us via webshop@donemus.nl.
• Retailers are typically not allowed to order digital products (such as PDFs and performance licenses). For that reason, a retailer status will allow the discount but will automatically exclude PDFs which are required for private use only. In case a retailer would like to order PDFs on behalf of their client (as a temporary exception), please get in touch with us via webshop@donemus.nl.
• Nonprofessional ensembles such as amateur orchestras and educational institutions are eligible for a discount of 40% (typically on the basis of ordering PDFs). Please get in touch with us via webshop@donemus.nl if you would like to make use of this opportunity.
• We accept debit or credit card payment, as well as PayPal. By default, all Webshop orders require payment upfront. In case orders on invoice are necessary, get in touch with us via webshop@donemus.nl.